DMV Moving and Storage Inc.

My husband and I experience with DMV Moving & Storage Inc. on March 26, 2012 was a nightmare due to several reasons. First being the dishonesty by the workers. The workers broke the leaf to my dining room table and then hid the broken piece in our lawn mower bag which was discovered by my husband two days later. For the damage leaf we were only offered $75.00 or $0.60 per pd. which was printed on their contract whereas we weren’t totally aware of before hiring the moving company. We weren’t happy with the offered amount because of the blatant dishonesty by the workers in discovering the damage and then trying to cover it up. We felt like the moving company should have fixed or replace the leaf to my table. So we decided to take it took BBB to file a claim and a complaint against DMV Moving & Storage Inc. After several attempts to settle we just finally settle with the moving company because we were just too busy to take legal actions against the company. Second, the awful customer service and the fact that out of four guys that came to my home only one spoke English. Third, the workers took two hours and five minutes on a Monday morning at 11:55am to 2:00pm to travel from Woodbridge, VA to Alexandria, VA which only should take 15 to 20 minutes. We were later told the workers stop for lunch without notifying my husband or me as we waited at the new location for the workers. HOW RUDE!! Then as they were unloading the truck they took a couple of breaks to speak on the phone whereas one guy walked away for about 20 to 25 minutes to speak on the phone with total regard for the fact they were working by the hour. Forth, being that the quoted priced ended up almost doubling at the end of the job. SO WE SUGGEST NO ONE USE DMV MOVING & STORAGE INC. IN ROCKVILLE, MD. AND TO ALWAYS READ ALL CONTRACTS THOROUGHLY.          .

Service cost: $955

I am extremely satisfied with the professional moving and customer service I recieved.  The movers arrived slighly early, confirmed the task with completing signature documents and got right to work without delay.  They seemed to be conscience of the time and worked diligently to complete everything within the estimated timeframe.  The furniture and small items were treated carefully and not a single item was damaged in any way.  The conduct of the movers was very respectful and helpful as they responded favorably and immediately to any special requests.  I highly recommend DMV Moving and Storage, Inc. and will call them again myself if I need to move in the future.

Service cost: $370

DO NOT USE DMV Moving and Storage Inc!



I needed to move from DC area to Dallas, TX and researched for days for a moving company that would not give me a headache. I was unable to use a national brand because they were all booked during the month of June, so I went with DMV Moving and Storage Inc. That was a BIG Mistake!



Oscar, the owner, came out to look at my furniture for my small move to Dallas. He was courteous and responsive while trying to get my business. I had called 3 of his references before he came to give me an estimate. The 3 references advised that I obtain a flat rate contract because the company will insist on piling on additional charges during the move. His references informed me that they often forced to pay extra packing fees even though were told that those expenses would be included. So, I entered into a flat rate contract with Oscar and included, in writing, all my packing expenses (for my mattress and TV). Oscar also guaranteed pick up on June 16 and a delivery date between June 27 to July 1st. The movers picked up my furniture on time, so I was confident that I would have no worries. I WAS WRONG!



Even though Oscar knew that I was not in Dallas, TX prior to June 27 he insisted that he have the driver deliver the furniture in advance. I told him countless times that we had agreed on a time frame for delivery and that I was not in town to have the delivery made any sooner. He and his driver demanded that I make myself available for the delivery even though I was out of the state! They informed me that it was my fault that they would be late for their other deliveries even though our contract explicitly stated a delivery time frame. In order to accommodate the movers, I had a friend TAKE OFF OF WORK so that the delivery could be made to my apartment. Because I had not scheduled the loading dock (because the delivery was not made according to the contract), I was told by my apartment buidling that the delivery would have to be made through the front door.



Even when I accommodated Oscar and his crew so that they could make a delivery to other customers, Oscar insisted that I pay him an extra $75 on a delivery that was already $1140 because the crew would have to walk around the block because the loading dock was not available. I informed him that I would not pay that amount because that was not my fault. Oscar yelled at me and cut me off when I explained that the terms of our contract and the flat rate fee had been set. He insisted that I pay his drivers or I would not get my stuff during a twenty minute conversation where he berated me! I was not even in the same town and was doing him a favor!



Just to get Oscar out of my hair I agreed to pay more money over the agreed rate in order to get my stuff. But, I agreed only to pay after my friend confirmed that all my boxes and furniture had been delivered. When I refused to pay before they completed, Oscar then yelled at me again on the phone! When I told his assistant that I would authorize payment only after the delivery was complete, she said ok. But, Oscar then called my 7 times from 2 different phone numbers, and left me 3 text messages. He then told the movers to STOP working because I was not going to pay them, which was not true. It was ironic because he was hiking the price up on me and accusing me of being a crook! The movers then argued with my friend, who had absolutely nothing to do with the contract. Then Oscar got on the phone with my friend and yelled at him!



When my friend assured the drivers that I would pay once the job was complete, they finished working. But they were concerned about getting paid because, as they told my friend, Oscar might not pay them! So, Oscar was not only being a crook to a customer but also to his own workers!



When I finally arrived to my apartment a day later, I found all my boxes and furniture. There were some scratches on my dresser. But I also discovered that I had obtained a box filled with kitchen goods that weren't mine! So, some customer is missing their kitchen stuff and I have no idea who it is!



In short, DO NOT USE DMV Moving and Storage Inc. If you do use the company, please know that you will end up paying MORE than you bargained for. MUCH MORE if you want to get your stuff!

Service cost: $1200

Dishonest about price - Inflated time and meterials to almost double quote. Damaged items - did not place and reassemble as promised. Destroyed the stair bannister and did not report it which nearly resulted in serious injury Unprofessional - asked about my personal items, if I didn't want them. Felt like they were checking everything out for their own use. Thieves - Stole specific items that I reported to Oscar/Andrew. They peretnded to care but in the end just sropped taking my calls. Lots of negative reviews about this company. There are plenty of options. Do not use DMV Moving and Storage.

Service cost: $1900

DO NOT..I repeat..DO NOT use DMV Movers. Worst company I ever had.
First of all they were 2 hours late..when, they arrived, only one spoke English, you ask the others a questions they just look at you. They told me all the extras, blankets to wrap my TV's (I had five, which I had to move myself) glass tables ..(I had three..which I had to move myself) glass dinning table (which I had to move myself) my grandson had broken the beds down, while waiting for them..(they wouldn't put they back up at new location (said they didn't take them down. They gave me wardrobe boxes to put together (and pack all my clothes). They left over haft of my belonging, which I had to make over thirty trips in my car. They charged me in advance for five hours they did the job in TWO HOURS..AND WANTED A TIP..NEVER AGAIN..
PLEASE DO NOT USE THIS COMPANY.

Service cost: $500

If I could give this company a zero, I would.  I put in for a general move quote on Friday the 28th of September, and of course, was getting many calls.  Monday the 1st I got confirmation of a move happening on the 12th of October.  I had decided to work with one company but had yet to make a deposit.  On the 2nd I was getting calls and e-mails from Andrew at DMV with a quote and he was desperatley trying to get my business. As of 2:30 on the 3rd, I called wanting to secure things and make my deposit when he basically told me, sorry, I undershot this, oh well.  I called back to speak to the manager Oscar who said the same thing and said he will deal with Andrew.  How does a company NOT honor a quote given? Or try to keep/maintain my business? Thank GOD May at Mashav relocation was so helpful and got me booked, I should have stayed with them from the beginning.  See the quote below! The client should not suffer for an employees error!!Extra Stop / NotesFirst month storage free, Motorcyle fee waived, Four (4) free wardrobe boxes.Relocation DetailsJob No:  H217967Representative:  AndrewMove Type: Residential  Long Distance, 358 milesEstimated Volume:  1200 cf. (8400 lbs) $2.00 per cfRequested Date of Move:   Friday, 10/12/2012  08-09AMReference By:  MOVING.COM  Created on:  09/28/2012 Relocation EstimateTotal Tariff  $6595.00Tariff Discount: 63.61%  -$4195.00Basic Estimate Price  $2400.00First month storage free.  $0.01Motorcyle fee waived  $0.01Four (4) free wardrobe boxes  $0.01Coupon Discount: 5.00 %  - $120.00Basic Valuation Protection:$0.60 per lbs. per article  $0.00Total Moving Estimate  $2280.03.

Service cost: $2200

Used a mover for the first time ever this past Friday, and would use DMV Movers again in the future especially if I can request the same crew.  From beginning to end the estimate was far and put in writing.  When the guys showed up they worked without complaint even though its was late in the evening, and they didn't stall to make my time go up.  When all was said and done they completed my move within 3 hours and reduced my estimated price.
When scheduling a mover, you need to be flexible with the schedule if you are not the first stop of the day.  As with any repair or service based business, they cannot see into the future.  So even though the guys were running late, they kept open communication at all times and reassured me regularly that my move would take place no matter what time it was.  They held to that promise with complete care for my possessions. DMV Movers Rock from the Office to the field guys, you cannot go wrong for customer service.

Service cost: $321

DMV Moving Company had their four guys work very quickly and efficiently - great customer service attitude.  I even had a baby grand piano that they wrapped, delivered and installed with the rest of the furniture.  We had agreed upon a number of hours for the move and they kept to that which allowed me to stay within my budget.  They even dropped off extra boxes, packing paper and tape a few days before the move - all free of charge.  I would choose DMV again in a heartbeat!

Service cost: $450